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Objective Technical customer support position
Skills: Experience in customer support, preparing manuals, QA of the database tools, training new hires, customer support.
Experience:
• 2000 – Present – АБВГД Ltd.
- 2009 – Present – Customer Support (responsible for providing effective technical support, help desk, responsible for resolving and responding routine customer issues, responsible for researching technical solutions, maintaining the required documentation).
- 2001 – 2009 – Head of Production (managed day-to-day operations of the Production Team, production scheduling, quality management, team building, training, cost control and troubleshooting. Effective in utilizing resources, improving processes, increasing quality and reducing operation costs).
- 2000 – 2001 - Production Department Supervisor (Instrumental in developing new department procedures; Responsible for teaching programs for incoming staff; Responsible for staff well-being issues; Liaison with Customer Support Department in London).
• 1995 – 1999 – “SCART Ltd.” – Import manager (Arranging the meetings with foreign partners, interpreting; searching for the partners abroad; Discussing the terms of contracts, calculating the prime cost, making payments; Control over the goods till they are in the Port of St. Petersburg; Translating the certificates and all the relevant documentation).
• 1993 – 1995 - St. Petersburg State Institute of Culture, Russia - Assistant to the Chief of Library Dept. (Supervising over educational process, making schedules of lectures; Organizing the examinations and laboratory tests for students; Preparing the documentation and certificates).
• 1989 – 1993 – ‘Lenkniga” St. Petersburg, Russia – Librarian (creating and organizing electronic and paper catalogues in different libraries of St.Petersburg including the Library of St. Peter and Paul Fortress).


Education: 1. 1994–1996 State University , St. Petersburg, Russia
MA in Philology and Linguistics
2. 1987-1993 State Academy of Culture, St. Petersburg, Russia
BA in Library Science


References available upon request